FAQ/POLICIES
WHAT IS YOUR CANCELLATION POLICY ON APPOINTMENTS?
A minimum of 12 hours’ notice is required for cancellations. Cancellations made within 12 hours will result in a 50% charge. Failure to appear for a scheduled appointment will result in the full service charge.
WHAT IS YOUR LATE POLICY ON APPOINTMENTS?
We allow a 5-minute grace period for appointments. If you show up more than 5 minutes late for your appointment, we can try to accommodate you for a dry express style (no wash), or we can reschedule you for a blowout at another date and time.
HOW LONG DOES A BLOWOUT TAKE?
An appointment for The Blowout takes approximately 45 minutes. NOTE: If you have extensions or extra thick/long hair please let us know so that we can make sure to give you additional time if needed.
WHAT IF I HAVE BONDED HAIR EXTENSIONS?
All Stylists have completed DREAMDRY ACADEMY and have learned how to handle bonded extensions with care. However, DREAMDRY is not responsible for damaged or loose extensions as a result of a service at any of our locations.
WHAT IS YOUR RETURN POLICY ON PRODUCTS?
We do not accept returns.
WHO SHOULD I EMAIL FOR GENERAL INQUIRIES?
For all inquiries (events, bridal, press/marketing) please email info@dreamdry.com.
