FAQ/POLICIES - Dreamdry

What is your appointment cancellation policy?

We require at least 12 hours’ notice when cancelling or rescheduling an appointment. Cancellations made less than 12 hours before the scheduled appointment are subject to a charge equal to 50% of the booked service. Missed appointments and no-shows are subject to the full-service charge.

What is your late-arrival policy?

We offer a ten-minute grace period. Arriving more than ten minutes late may limit the services we can provide. When possible, we may offer an express dry style without a shampoo or help you reschedule your blowout for another available date and time.

How long does a blowout take?

A signature Dreamdry blowout typically takes approximately 45 minutes. Services may require additional time for clients with extensions or especially thick or long hair. Please let us know when booking so we can schedule the appropriate amount of time.

What is the difference between a blowout and a silk press?

A blowout uses a blow dryer and round brush to create volume, movement, and a polished finish. It works well for many hair types and can be customized with curls, waves, or a smooth style.

A silk press is designed for naturally curly or textured hair. It includes shampooing, conditioning, blow-drying, and flat ironing to create a smooth, sleek finish without using a chemical straightener. Your stylist can help you choose the service that best suits your hair type and desired result..

Can I receive a blowout or silk press if I have bonded extensions?

Yes. Our trained stylists know how to carefully work with bonded hair extensions. Please inform us about your extensions when booking and before your service begins.

Dreamdry cannot guarantee the condition or security of extensions installed by another provider and is not responsible for preexisting damage, improper installation, or extensions that loosen during normal washing and styling.

What is your retail return policy?

All retail product purchases are final sale. Defective items may be returned within three days of purchase. Please contact the salon promptly so our team can assist you.

Who should I contact with a general inquiry?

For general questions—including events, bridal services, press and marketing inquiries—please email info@dreamdry.com.

For same-day appointment questions, cancellations, or schedule changes, please call the salon directly.