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FAQ/POLICIES

WHAT IS YOUR CANCELLATION POLICY ON APPOINTMENTS?

We require a 12 hour notice for cancellation. By providing us with your credit card information, you agree to accept a $25 cancellation fee if you cancel within 12 hours of your appointment start time. If you no-show your appointment, you will be charged the full price of your appointment.

WHAT IS YOUR LATE POLICY ON APPOINTMENTS?

We allow a 5-minute grace period for appointments. If you show up more than 5 minutes late for your appointment, we can try to accommodate you for a dry express style(no wash), or we can reschedule you for a blowout at another date and time. 

HOW LONG DOES A BLOWOUT TAKE?
An appointment for The Blowout takes approximately 45 minutes. NOTE: If you have extensions or extra thick/long hair please let us know so that we can make sure to give you additional time if needed.
WHAT IF I HAVE BONDED HAIR EXTENSIONS?
All Stylists have completed DREAMDRY ACADEMY and have learned how to handle bonded extensions with care. However, DREAMDRY is not responsible for damaged or loose extensions as a result of a service at any of our locations..
WHAT IS YOUR RETURN POLICY ON PRODUCTS?
Customers are welcome to return new, unused products within 2 weeks of purchase. Used products cannot be returned.
WHO SHOULD I EMAIL FOR GENERAL INQUIRIES?
For all customer service inquiries please email concierge@dreamdry.com.
WHO SHOULD I EMAIL FOR PRESS/MARKETING QUESTIONS?
Please send all press inquiries to press@dreamdry.com
WHO SHOULD I EMAIL FOR EVENT INQUIRIES?
Please send all events inquiries to events@dreamdry.com
WHO SHOULD I EMAIL FOR BRIDAL INQUIRIES?

Please send all bridal inquiries to events@dreamdry.com 

WHAT IS THE DIFFERENCE BETWEEN THE ORIBE TREATMENT AND KERASTASE FUSIO-DOSE AND HOW LONG DO THEY TAKE?
Both treatments are nourishing, reparative treatments serviced at the same time as your wash.

The Oribe treatment is a masque and adds 10 minutes to your appointment time and can be booked online as a package with any blowout.

The Kerastase Fusio-Dose treatment is INSTANT and customized on site for your hair type. This does not add any time to your appointment and can be added day of service.