FAQ/POLICIES
WHAT IS YOUR CANCELLATION POLICY ON APPOINTMENTS?
We require a 12 hour notice for cancellation. By providing us with your credit card information, you agree to accept a $25 cancellation fee if you cancel within 12 hours of your appointment start time. If you no-show your appointment, you will be charged the full price of your appointment.
WHAT IS YOUR LATE POLICY ON APPOINTMENTS?
We allow a 5-minute grace period for appointments. If you show up more than 5 minutes late for your appointment, we can try to accommodate you for a dry express style(no wash), or we can reschedule you for a blowout at another date and time.
HOW LONG DOES A BLOWOUT TAKE?
An appointment for The Blowout takes approximately 45 minutes. NOTE: If you have extensions or extra thick/long hair please let us know so that we can make sure to give you additional time if needed.
WHAT IF I HAVE BONDED HAIR EXTENSIONS?
All Stylists have completed DREAMDRY ACADEMY and have learned how to handle bonded extensions with care. However, DREAMDRY is not responsible for damaged or loose extensions as a result of a service at any of our locations..
WHAT IS YOUR RETURN POLICY ON PRODUCTS?
Customers are welcome to return new, unused products within 2 weeks of purchase. Used products cannot be returned.
WHO SHOULD I EMAIL FOR GENERAL INQUIRIES?
For all customer service inquiries please email [email protected].
WHO SHOULD I EMAIL FOR PRESS/MARKETING QUESTIONS?
Please send all press inquiries to [email protected]
WHO SHOULD I EMAIL FOR EVENT INQUIRIES?
Please send all events inquiries to [email protected]
WHO SHOULD I EMAIL FOR BRIDAL INQUIRIES?
Please send all bridal inquiries to [email protected]